We pack all orders carefully and aim to get your wine to you as safely as possible.
For any delivery questions, please contact us at:
Please include your order number so we can look into things quickly.
We currently deliver within the UK only.
Standard UK delivery is £[insert delivery price].
Orders over £85 qualify for free UK delivery.
Delivery charges will be shown clearly at checkout before you place your order.
We aim to dispatch orders promptly. Please allow up to 7 days for your order to arrive.
Orders placed over the weekend or on bank holidays will usually be processed on the next working day.
Some wines may be stored off-site or require a little extra time to prepare. If there is likely to be a delay with your order, we’ll let you know.
We use trusted courier partners to deliver our wine.
Once your order has been packed and booked for delivery, you should receive tracking information by email or text where available.
Delivery times are estimates. We do our best to meet them, but couriers can occasionally be delayed by weather, traffic, busy periods, strikes or other issues outside our control.
We deliver to most UK addresses.
Some remote postcodes, including parts of the Scottish Highlands, Scottish Islands, Northern Ireland, the Isle of Man, the Channel Islands and other offshore locations, may take longer or require an additional delivery charge.
If your postcode is not accepted at checkout, please contact us at hello@cavebristol.co.uk and we’ll let you know what options are available.
Because we sell alcohol, deliveries must be received by someone aged 18 or over.
Our courier may ask for proof of age at the point of delivery. If suitable proof of age cannot be provided, the courier may refuse to hand over the parcel.
Please make sure someone aged 18 or over is available to receive the order.
If a courier is unable to deliver your parcel, they may leave instructions for rearranging delivery or collecting from a local depot or collection point.
Please follow the courier’s instructions as soon as possible. If a parcel is returned to us because delivery could not be completed, we may need to charge a further delivery fee to resend it.
Wine is fragile, and while we pack orders carefully, breakages can occasionally happen in transit.
If your parcel arrives damaged, please contact us as soon as possible at hello@cavebristol.co.uk.
Please include your order number and photographs of the damaged packaging and affected bottles. This helps us resolve the issue quickly with the courier.
Depending on the situation, we may offer a replacement, refund or store credit.
If something is missing from your order, or you receive the wrong bottle, please contact us at hello@cavebristol.co.uk as soon as possible.
We’ll check the order and arrange a suitable resolution.
We do our best to keep vintages and product details up to date, but wine changes regularly and the bottle delivered may occasionally be a different vintage from the one shown online.
If a specific vintage is important to you, please contact us before ordering.
We do not currently offer international delivery.
For delivery questions, special requests or help with an order, please contact:
